Have a question? Running into an issue? app11's Help Centre is always here for you. Search for a topic below or speak to us directly.
What do you need help with? Go to the right category and get a quick resolution
Opening a new account, login issues, password changes, profile updates, and KYC verification.
12 articlesBKash, Nagad, Rocket payments, bank transfers, transaction issues, and the withdrawal process.
15 articlesWelcome bonus, cashback, free bets, wagering requirements & how to claim bonuses.
10 ArticlesHow to place bets, types of bets, understanding odds, Live Betting, and Cash Out.
18 articlesAccount security, two-step verification, suspicious activity, and data protection.
8 articlesMobile app installation, website issues, live streaming & performance problems.
9 articles
Can't find your answer in the help articles? Our team is always here for you.
Best for instant help. Chat with our experts in Bangla.
Email us for detailed issues. You'll receive a response within 24 hours.
For urgent issues, call us directly. Available from 9 AM to 11 PM.
Open a ticket with screenshots and details. Most issues are resolved within 4 hours.
Choose a category and find answers to your questions
See detailed instructions for the most common tasks
Log in to the app11 website using your mobile number and password.
Click the balance icon in the top right corner and select "Deposit".
Choose your preferred option — bKash, Nagad, Rocket, or bank transfer.
Enter the amount and send payment to the number shown.
Confirm with your transaction ID and your balance will be updated within 5–10 minutes.
Log in to your account and click on the "Withdraw" option.
Where you'd like to send your money — bKash, Nagad, or a bank account.
Enter your bKash or Nagad number. You'll need to add a new number the first time.
Enter the amount you wish to withdraw (minimum ৳500).
Confirm with your OTP and the funds will arrive within 5 minutes.
Learn by watching – easy video tutorials on how to use app11
A complete guide from registration to your first deposit.
How to easily add funds to app11 from bKash.
From placing a sports bet to confirming your bet slip.
Verify your identity and enjoy unlimited withdrawals.
Current status of all app11 services
Last updated: Just now
Tell us about your issue and we'll get it sorted
You may occasionally run into minor questions or issues while using the betting platform — a deposit that didn't go through, a forgotten password, or a bonus that hasn't arrived. There's no need to worry about any of these. app11that's exactly what the Help Center is here for.
Getting support on many platforms in Bangladesh can be a struggle — you have to write in English and wait days for a reply. app11 is different. Our support team speaks Bangla, responds quickly, and actually resolves your issues.
The most common issue we hear about is deposits. After paying via bKash or Nagad, there can sometimes be a delay before your balance updates — this is usually due to a network issue. In most cases, waiting 15 minutes resolves it. If it still hasn't updated after that, contact support with your transaction ID.
Before contacting support, have your transaction ID, screenshots, and the time the issue occurred ready. This helps resolve problems much faster. For the quickest assistance, reach out via Live Chat.
Forgetting a password is a common issue — many people reuse the same password across multiple sites and lose track. Resetting your password on app11 is straightforward: an OTP is sent to your mobile, and you can use it to set a new password right away.
Many users have questions about bonuses. The most common one is about wagering requirements. It's actually quite straightforward — bonuses can't be withdrawn directly; you need to place a certain amount in bets first. But app11's wagering requirements are well below the market average, so you'll typically meet them through normal play.
Many users feel hesitant about KYC verification — but it's there to protect you. Submitting a photo of your NID or passport prevents anyone else from opening an account in your name and keeps your withdrawals secure.
Is the mobile app or website running slowly? Clearing your browser cache usually does the trick. You can also try switching networks (Wi-Fi vs. mobile data). In fact, 90% of technical issues are resolved with just these simple steps.
In closing – app11You're never alone when facing any issue on -. Our Help Center is active 24/7. Reach us via Live Chat, email, or phone — whichever you prefer. Write to us in Bangla; we'll understand and get it sorted.
If your account has been hacked or you notice suspicious transactions, contact us immediately.