Please read these terms carefully before opening an account with app11. We've written everything in plain language so there's no room for confusion.
A clear breakdown of the most important aspects of app11's Terms & Conditions
You must be at least 18 years old to join app11. Accounts found to belong to minors will be permanently closed after verification, and balances will not be refunded.
Each person may hold only one account. Creating multiple accounts using the same mobile number, email address, or ID is strictly prohibited.
App11 offers fully fair odds with no bias. In the event of any technical error, app11 reserves the right to make the final decision.
Deposits and withdrawals are processed with the highest level of security. Funds are sent to verified accounts as quickly as possible. KYC verification is mandatory to prevent money laundering.
Wagering requirements for all bonuses are clearly stated. If bonus abuse is detected, the account may be suspended. Bonuses cannot be converted to cash.
App11 promotes responsible gaming. Setting limits, managing sessions, and using self-exclusion are rights every user has. We're always here to help.
By registering an account or using the app11 platform, you are deemed to have accepted all of the following Terms & Conditions. If you do not agree to any part of these terms, you are not permitted to use app11.
These Terms & Conditions app11 This document serves as the legal agreement between the platform and its users. Throughout this document, "app11", "we", and "our" refer to the app11 company and all services operated by it.
"User", "you", and "your" refer to any individual registered on or using the app11 platform. "Platform" means the app11.im website and its associated mobile application.
A "bet" or "wager" means placing money on the outcome of a sports or other event. "Wagering" refers to the requirement to place a specified amount of bets using bonus funds.
By using app11, you agree to be bound by all of these rules. Please read them in full before you get started.
To open an account with app11, you must provide accurate and complete information. Creating an account using false or misleading details is a violation of these Terms & Conditions and may result in the account being suspended at any time.
If any of your details change (such as your mobile number or address), please notify app11 Support promptly. app11 is not responsible for any issues arising from outdated information.
You must be at least 18 years old to participate on app11. We strongly discourage underage gaming and reserve the right to verify the age of any account holder.
KYC (Know Your Customer) The following documents may be required during the process:
Large withdrawals may be held until KYC is complete. Verification typically takes 1–24 hours. If an account is found to belong to a minor, the entire balance may be forfeited.
Deposits on app11 can be made via bKash, Nagad, Rocket, and bank transfer. All payments are processed in Bangladeshi Taka (BDT).
| Payment Methods | Minimum | Maximum (Daily) | Processing Time |
|---|---|---|---|
| bKash | ৳200 | ৳50,000 | Instant |
| Nagad | ৳200 | ৳50,000 | Instant |
| Rocket | ৳200 | ৳30,000 | Instant |
| Bank Transfer | ৳1,000 | ৳2,00,000 | 1–3 hours |
Certain conditions must be met to withdraw winnings. The minimum withdrawal amount is ৳500. KYC-verified accounts may withdraw up to ৳2,00,000 per day.
Complete your KYC verification in advance to speed up the withdrawal process. It only needs to be done once and remains secure at all times.
App11 offers a range of bonuses — including a welcome bonus, reload bonus, cashback, and free bets. Each bonus carries its own terms and conditions, which must be read carefully before claiming.
Bonuses are for placing bets only — they cannot be converted directly to cash. In any bonus-related dispute, app11's decision is final.
Sports Betting on app11 is governed by specific rules. Confirmed bets cannot be cancelled or altered under any circumstances — however, the Cash Out feature may be used.
App11 reserves the right to set maximum bet limits on any market and may close specific markets under exceptional circumstances.
The following activities are strictly prohibited on app11 and will result in permanent account closure:
If prohibited activity is detected, your account may be terminated, your balance forfeited, and legal action taken if necessary.
You may close your account at any time by contacting Support. Please withdraw any outstanding balance before proceeding with account closure.
App11 may suspend or close an account under the following circumstances:
The valid balance of a suspended account (excluding bonuses) will be returned. If a self-exclusion request is made as part of responsible gaming, the account cannot be reopened before the specified period has elapsed.
App11 treats the protection of your personal data as its highest priority. We use SSL encryption and advanced security measures. For full details on how your information is collected, stored, and used, please refer to our Privacy Policycan be found.
App11 always strives to ensure uninterrupted service; however, app11 is not liable for any temporary unavailability caused by technical issues, internet outages, or other unforeseen circumstances.
Betting is a risky activity. You are knowingly accepting that risk. Always bet within your means and Responsible Gaming Please follow the guidelines.
App11 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Any changes will be announced on the platform and communicated to you via email or mobile.
Continued use of the platform after updated terms are published will be considered your acceptance of the new terms.
If you have any questions about the Terms & Conditions Help Centerto get in touch. We are ready to assist you in Bengali.
Many people may think reading terms & conditions is a waste of time. But we believe that for an honest relationship, both sides need to be clear on their rights and responsibilities. That's why app11-'s terms & conditions are written in plain, everyday language on purpose — not in legal jargon, but in words anyone can understand.
Many betting platforms in Bangladesh write their terms in English, which most users struggle to understand. app11 breaks that tradition. We want you to play fully informed — not left in the dark.
The most important thing to understand in these Terms & Conditions is the bonus wagering requirement. Many users receive a bonus and immediately try to withdraw it, only to find they cannot — and end up disappointed. A bonus is extra playing credit, not instant cash. Winnings derived from a bonus can only be withdrawn once the wagering requirement has been met.
App11 takes security very seriously. We monitor all large transactions to prevent money laundering. While the KYC process does take a little time, it is there to protect you.
Responsible gaming is more than just a phrase to us. Once you activate the self-exclusion feature on app11, it becomes completely impossible to open an account or place any bets for the specified period. It is a tool designed to protect you.
In summary – app11-'s relationship with you is built on trust. We respect that trust and always act with fairness. If you have any issues or complaints, please contact our Help Centerto let us know.
App11's rules are clear and transparent. Register now and claim your 150% welcome bonus.